Refund policy

Thank you for shopping atArab Package! We value your satisfaction and want to ensure that your shopping experience is enjoyable. Please read our Return Policy carefully to understand your rights and responsibilities when returning items purchased from our Shopify store.

1. Return Eligibility:

- We accept returns within [14] days from the date of purchase.

- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a return.

2. How to Initiate a Return:

- To initiate a return, please contact us at [arabpackage645@gmail.com ] with your order number and details of the item(s) you wish to return.

- Our customer support team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

- Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

4. Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 business days.

5. Exchanges:

- If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us at arabpackage645@gmail.com  to arrange the exchange.

6. Non-Returnable Items:

- Certain items are non-returnable, including:

- Gift cards

- Downloadable software products

- Personalized or custom-made items

7. Damaged or Defective Items:

- In the rare event that you receive a damaged or defective item, please contact us immediately at arabpackage645@gmail.com with photos of the product and packaging. We will provide instructions on how to proceed.

8. Contact Information:

- For any questions or concerns regarding our Return Policy, please contact us at:

- Email: arabpackage645@gmail.com 

9. Changes to the Return Policy:f

- We reserve the right to update or modify our Return Policy at any time. Any changes will be effective immediately upon posting on our Shopify store.

By making a purchase from Arab Package , you agree to abide by the terms and conditions outlined in this Return Policy. Thank you for choosing Arab Package and we appreciate your business!